Effective from December 13, 2024, the General Product Safety Regulation (GPSR) aims to ensure the sale of safe products to buyers in the European Union (EU) and Northern Ireland (NI).

To comply with the Article 19 of the GPSR we have made these changes for our customers in European Union and Northern Ireland.

The products you order from Velo Heaven will be supplied with an accompanying document detailing manufacturer’s contact details including their name, registered trade name or registered trademark, postal and electronic address. If the manufacturer is not located within EU or NI, we will supply details of our EU Responsible Person.

New Products:

If your item suffers an issue after our standard 28 day returns policy has expired you will still be covered by the standard 12 month manufacturers warranty. 

If the manufacturer is based within European Union you will need to contact them direct to resolve the issue. If the manufacturer is not based within European Union then you will need to contact our EU Responsible Person. Their contact details are:  Postal Address: eucomply OÜ,  Pärnu mnt 139b-14, 11317 Tallinn Estonia, Email: hello@eucompliancepartner.com, Phone: +33757690241. They will offer you a solution in the form of a product exchange or refund.

New Old Stock (vintage) Products:

For NOS “New Old Stock,” or vintage items we offer a 14-day warranty. Please contact us if you have any issues within this timeframe. If the product develops an issue after the 14 day period has expired you will not be covered by any manufacturers warranty as they are not classed as a new item. You will not covered by the current warranty regulations for new products manufactured within United Kingdom and European Union.

If you have any questions about our GPSR policy please email us sales@velo-heaven.co.uk